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Deploy autonomous AI agents that work for you 24/7.
Power self-service, boost productivity, and resolve issues faster.
Governance, management, and performance for AI across your entire company.
Train your agents on documents, FAQs, and websites.
Seamless handover to human agents when it matters.
Get insight into conversations, conversions, and satisfaction.
Connect WhatsApp, web widget, CRM, and your existing tools.
One agent, every channel: web, WhatsApp, email, and API.
GDPR-compliant, EU-hosted, with row-level security for your data.
Skills define what your agent can do — from booking to lead capture.
Industries
Discover solutions built to tackle the complex business challenges specific to your industry.
Learn moreBoost conversions with AI agents that advise and sell around the clock.
Automate customer requests securely and GDPR-compliant.
Speed up claims and advisory with intelligent agents.
Free up your team with automated scheduling and patient inquiries.
Bookings, travel info, and support in any language — without wait times.
Handle technical support and B2B requests reliably with AI agents.
Real-time shipment tracking and customer requests, automated.
Answer pricing and contract questions efficiently across all channels.
Qualify leads and answer property inquiries any time.
Take pressure off support with AI agents for plans and contracts.
Answer student and applicant inquiries with intelligent agents.
Handle citizen inquiries efficiently and securely with GDPR-compliant AI agents.
Partner
Finden Sie die Partner, die Sie brauchen, und entdecken Sie die Vorteile einer Partnerschaft mit Agenivo.
Mehr erfahrenWenden Sie sich an einen Agenivo-Partner, um Ihre Geschäftsziele zu erreichen.
Werden Sie Teil unseres Partner-Ökosystems. Wählen Sie das Partnerprogramm, das am besten zu Ihrer Expertise passt.
Lernen Sie die Agenivo-Partner kennen, die unsere Kunden mit führender Innovation und Wertschöpfung unterstützen.
Finden Sie alle Aufgaben, Warnungen und Informationen, die Sie benötigen, an einem zentralen Ort.
Entdecken Sie innovative Apps, die die Agenivo-Plattform erweitern und ergänzen.
Kundensupport
Greifen Sie auf Ihre Instanzen zu, verwalten Sie Aufgaben und erkunden Sie Selfservice-Hilfeoptionen – alles an einem Ort.
Agenivo Academy 2026
Registrieren Sie sich für die Academy vom 5. bis 7. Mai und erleben Sie, wie KI für Sie arbeiten kann.
Jetzt registrierenEntdecken Sie die Highlights des Programms und tauchen Sie drei Tage lang in das Thema KI ein.
Wählen Sie aus mehr als 200 Vorträgen, praktischen Übungen und KI-Demos aus.
Lernen Sie die Agenivo-Partner kennen, die Herausforderungen in echte Ergebnisse verwandeln.
Machen Sie am Partnertag den nächsten Schritt und holen Sie das Maximum aus dem Event heraus.
Finden Sie den Konferenzpass, der zu Ihnen passt.
Finden Sie Antworten auf alle Ihre Fragen zur Academy.
Empfohlen
Lösungen, die heute Wirkung zeigen
Kundensupport in 12 Wochen automatisieren
Von der Wissensbasis bis zum Live-Betrieb — der Fahrplan für nachhaltige Service-Automatisierung.
Mehr erfahrenSales & Marketing mit KI-Agenten beschleunigen
Mehr qualifizierte Leads, kürzere Reaktionszeiten und konsistente Kommunikation über alle Kanäle.
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Frisch aus dem Maschinenraum
Wie ein Mittelständler 67 % seiner Service-Tickets automatisierte
12 Wochen Implementierung, ROI nach 4 Monaten – die komplette Geschichte als Case Study.
Jetzt lesenKI-Agenten im DACH-Mittelstand: Der Praxisleitfaden 2026
Benchmarks, Auswahlkriterien und Best Practices auf 28 Seiten – kostenlos zum Download.
Jetzt lesenDecisions
with substance
Logica is the reasoning layer of Agenivo. Instead of a black-box answer, your teams see every thinking step, every source and every confidence score – without making the answer slower.
- 100 % Lineage
- Audit pro Antwort
- EU AI Act
- Ready
Sample decisionCustomer K. asks: "Can I still cancel my contract?"
- Identify contract type
- Check applicable law (BGB § 312g)
- Compute cancellation window
- Phrase the recommendation
Yes. With an online sign-up on 9 May the 14-day cancellation window applies – you have until 23 May.
Three stakeholders who will not accept "because the model said so"
AI answers without reasoning fail in three places at once. Logica delivers the substance each stakeholder group asks for.
- Perspektive 01
Board
Why should we trust the AI here?
Because every answer has a sealed reasoning path. You can spot-check at any time – so can the auditor.
BeweisAudit trail per answer · confidence score · data lineage
- Perspektive 02
Regulator
Which data did you use? Which model? Why?
Full lineage per decision. Rule set, model card and knowledge snapshot are documented – compliant with the EU AI Act.
BeweisLineage export · risk class · model versioning
- Perspektive 03
End customer
On what basis is the AI telling me this?
End customers see the source directly: contract clause, knowledge article or internal guideline – always with a reference.
BeweisSource citation · trust indicator · escalation path
Three inputs. One reasoned decision.
Logica combines deterministic rules, generative models and your knowledge base – and only releases an answer when all three line up.
- RulesDeterministic
Your business rules, compliance constraints and escalation thresholds – versioned like code.
- ModelGenerative
Frontier or open-weight LLM, picked by routing per task and cost.
- KnowledgeRetrieval
Your documents, contracts, FAQs – semantically indexed and tenant-isolated.
Decision with reasoning
- Answer + confidence score
- Reasoning path (steps with source)
- Escalation signal on low confidence
Answers below the configured confidence threshold are not released – they are proposed and escalated to a colleague.
One decision, unfolded
Real reasoning path from an insurance pilot customer. From intake to released answer in 1.8 seconds – every step traceable.
My car was damaged last night in the car park. Am I covered, and what do I need to do now?
01Classify damage type
rules.claim-taxonomy v3.1
0.98Pass02Retrieve policy
crm.policy #874-201
1.00Pass03Check coverage scope
docs.policy-2024.pdf · §4 partial cover
0.95Pass04Determine deadlines
rules.deadlines · 7-day reporting
1.00Pass05Phrase recommendation
llm.gpt-4o · tone: empathic
0.93Pass06Escalation check (rule out hail damage)
rules.escalation-matrix
0.89Review
Your partial-cover insurance generally covers this damage. Please photograph the damage and report it within 7 days via the customer portal, or reply to this message with the photos – we take it from there.
One decision layer, shaped to your role
From the claims handler to the board – Logica shows every role exactly the view it needs. Same decision, different depth: less searching, more reasoned action.
Case, recommendation and source – before you search.
Your handlers open the case and immediately see the reasoned recommendation with sources and confidence. No digging through contracts, no tab-switching – just review, adjust, release.
See the agent console- Case #4218 · partial covercovered
- Cancellation windowuntil 23 May
- Hail-damage checkreview
Reasoned recommendationDamage is generally covered under §4 partial cover. Request a photo, report within 7 days – the draft is ready.
What reasoning shifts in production
Median values from live Logica use cases of the past two quarters. Measured across all verticals — no cosmetic smoothing.
- 010 %
Confidence median
Across every answer released without escalation.
- 02< 0 s
Reasoning path
p95 latency including rule check, retrieval and LLM reasoning.
- 030 %
Audit coverage
Every answer with a sealed reasoning path and source lineage.
- 04−0 %
Blind escalations
Fewer context-less hand-offs – because source & confidence travel with the answer.
Values from 12 Logica pilots in insurance, banking and healthcare. We share the methodology and raw dataset on request.
Three industries where Logica is live today
Logica is valuable wherever explainability is not "nice to have" but a precondition – for regulatory, commercial or ethical reasons.
- Insurance
Claims triage with legal references
Use Case · First capture of claims with automatic coverage check and deadline calculation.
Wirkung · Claims handlers see case + recommendation + sources before they start work – not after 30 minutes of searching.
- Auto rate
- 62%
- Escalation rate
- −54%
- Banking
Pre-check loan applications with reasons
Use Case · Structured pre-check of loan requests against credit rules and regulatory constraints.
Wirkung · Applicants get a reasoned indication in minutes. On rejection: concrete improvement guidance.
- Response time
- < 4 min
- Complaints
- −38%
- Healthcare
Patient triage in practice
Use Case · First intake guided by clinical guidelines with traceable risk classification.
Wirkung · Relieves doctors, catches emergencies, but every recommendation comes with reasoning and source.
- Documentation
- −71% time
- Triage accuracy
- 96%
Four steps. Real reasoning. No theater.
Logica is not installed as a pilot and forgotten. We build the reasoning path together with your domain and compliance leads – and only go live once the confidence threshold demonstrably holds.
- 01Week 101/04Week 101/04
Use-case audit
We assess your decision use case, identify regulatory constraints, source systems and the confidence threshold you really need.
Deliverables
- Risk classification per EU AI Act
- Source inventory (data, rules, knowledge)
- Per-answer-type confidence baseline
- 02Week 2–302/04Week 2–302/04
Rules & knowledge
Your business rules are captured in the Logica Studio as versioned blocks. Knowledge base is semantically indexed with strict tenant isolation.
Deliverables
- Rule set in TypeScript or visual editor
- Vector index with source lineage
- Escalation matrix with thresholds
- 03Week 4–503/04Week 4–503/04
Reasoning pilot
Shadow mode on real traffic. Domain experts sample reasoning paths, compliance audits lineage – the model is tuned on your actual data.
Deliverables
- Shadow run on live data · 2 weeks
- Reviewer console for domain & compliance
- A/B comparison against status quo
- 04Week 604/04Week 604/04
Go-live with threshold
Logica goes live – but only answers above your confidence threshold are released. Everything else is proposed and escalated. You stay in control.
Deliverables
- Staged rollout: 10 % → 50 % → 100 %
- Live dashboard for confidence & escalations
- Weekly lineage export for audit
Regular AI returns an answer. Logica returns an answer plus reasoning path, source, confidence score and the condition under which it escalates. Without these four parts, Logica does not release an answer.
Next stepWatch a live decision with real reasoning
40-minute walkthrough: you bring a real question, we build the reasoning path together and you see each step with source and confidence. Afterwards you know whether Logica fits.